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Terms & Conditions
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Terms & Conditions

Website Usage & Privacy Policy

Our Company has created this website Terms & Conditions (the “T&C”) as well as a privacy policy (the "Site Policy") to demonstrate our commitment to the privacy of our website visitors and the right of privacy throughout the Internet. Privacy on this website (the "Site") is of great importance to us. Because we sometimes gather important information from our visitors, we have established this policy as a means to communicate our information gathering and dissemination practices. By using this Site, you are agreeing to the T&C of the Site Policy.

We reserve the right to change the Site Policy. If we decide to revise the Site Policy, we will post a notice at least thirty days prior to making any material changes. Your continued use of this site, including use after the posting of any changes to these T&C, will be deemed acceptance by you of the Site Policy.

Respect User's Privacy

You can visit this Site to read information about our company, products, and services without telling us who you are and without revealing any personal information.

To improve the usefulness of our site, measures are in place that allow us to analyze non-identifying, aggregate usage, and volume statistical information from Site visitors in order to administer our Site, and to constantly improve the quality of our services and site’s performance.

Non-identifying information gathered may include, but is not limited to the following: the activity of the visitor's browser when the visitor is viewing the Site; the site path of visitors; the time visitors come to the Site; how long the visitors stay on our Site and on a specific page. Please note that this is not personal information, only general summaries of our visitors' usage of the Site.

Personally Identifiable Information

We do not, as standard practice, collect personal information through the Site. However, under some circumstances, we may collect basic identifiable data which includes but is not limited to name, phone number, e-mail address, personal address, job title, IP address and usage data. This is done through the usage of web forms that you submit to us and certain scripts.

How We Use Your Personal Data

If for any reason we do collect personal information through your use of the Site, it will be collected and processed for the following purposes:

●     To personalize your visit to our website and our internet services which may assist you while you are using those services only.

●     To contact you and respond to your inquiries.

●     To provide marketing materials including but not limited to our newsletter, publications, push notifications, information of networking events, and conferences.

●     To process applications and inquiries in our recruitment and employee selection.

●     To analyze and improve our business and website operation.

●     To create statistical information for the benefit of our website development.

Who We Disclose Your Personal Data To

Your personal data is strictly shared with the staff and representatives of our company and only with those that are required to perform relevant tasks that you request from us.

‍In some cases we may engage third party service providers to facilitate our services. In these rare cases your personal data will be shared with these third parties but your personal data will be carefully processed under our instructions. These third parties will access your personal data only to perform services and assist us to perform relevant tasks.

We will not disclose any personal information to any third party for any other purpose without your consent. In the event we were ordered to disclose your Personal Data by law, we will also ensure that you are aware of any such request.

How Long We Keep Your Personal Data

Your personal data will be retained for only the time period necessary to fulfill the purposes for which it was collected or for a longer period if we are required to do so to comply with our obligations to you.

Security

Our Site has security measures in place to help protect against the loss, misuse, and alteration of the data under our control. When our Site is accessed, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that the data is safe, secure, and available only to our company. Finally, we provide unique usernames and passwords that must be entered each time an employee logs onto our database. These safeguards help prevent unauthorized access, maintain data accuracy, and help ensure the appropriate use of all data.

Your Rights

Access: You can request access to or receive a copy of your personal data we collected during your visit to our website. Under some circumstances, we are entitled to deny your request.

‍Data portability: You can request for your personal data to be transferred to a third party in machine-readable format.

Rectification: If you believe personal data we collected is not accurate or updates need to be made, you can contact us to rectify the accuracy of your personal data.

Objection: You can contact us to cease the processing of your personal data.

‍Restriction: You can contact us to restrict the processing of your personal data in the event that your personal data is no longer necessary for the purposes for which it was collected; your personal data we hold is not accurate; or your personal data has been unlawfully processed.

‍Consent withdrawal: By default you have consented to allow us to process your personal data, such consent can be withdrawn at any time. Once we receive notice of your need to withdraw the data collected, we will cease the processing of your data unless we are ordered not to cease by law.

Deletion: You can contact us to erase or destroy your personal data if the personal data is no longer necessary for the purposes for which it was collected; or your personal data has been unlawfully processed; or you withdraw your consent.

Complaint: If you believe your rights related to your personal data have been infringed by our actions, you are entitled to report such actions to the authorized government officer for further investigation.

Third Party Sites

This Site may contain links to other websites. We are not responsible for the website privacy practices or the content of these other websites. Customers and/or visitors should check the privacy policy statements of these other websites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.

Further Information

If you have any questions or would like more information concerning how we handle your information or any privacy issues, please do not hesitate to contact us.

DELIVERY, SHIPPING, CANCELLATION AND REFUND POLICY

This document sets out the delivery, shipping, cancellation, and refund policy that applies to customers that makes a purchase at our website. By placing an order through our website, you will be agreeing to the following terms:


1.           SHIPPING & DELIVERY COSTS

Delivery costs are included in our pricing and is collected with the purchase online. We do not provide Cash On Delivery (COD) service.

2.           DELIVERY TERMS

2.1         Dispatch Time

              We endeavour to dispatch as per customer’s preferred timeslot as ordered. We operate seven days

a week, during standard our business hours, except on national holidays. In these instances, we take steps to ensure delivery delays will be kept to a minimum.


2.2         Change Of Delivery Address

For change of delivery address or delivery location, we can accommodate the change at any time 24 hours before the order or service has been scheduled for. Please call our customer care service at: []

2.3         Tracking Your Order

We will send a notification to your email and mobile phone devices with tracking information on the date of the scheduled service.

4.           CHANGES TO HEALTHCARE VISITS

4.1         Reschedule or change the address of a service is only permitted if the reschedule or change of address takes place 24 hours or more before the visit start time

4. 2       We may, at our discretion, waive any change fees under extenuating circumstances.

5.           VISIT CANCELLATION

5.1         When you cancel a service:

              (a)         if the cancellation takes place 24 hours or more before the visit start time, the visit                                         cancellation fee is 15% of the service fee.

              (b)         if the cancellation takes place less than 24 hours of the visit start time, the cancellation fee is                   100% of the total visit service fees.

6           REFUNDS

6.1         Refunds will be processed within 90 days of the date of request.

7.           CUSTOMER SERVICE

              For all customer service enquiries, please email us at [email protected]